Terms and Conditions
Last Updated: August 2026
1. About Mayo Health
Mayo Health Diagnostics & Home Care provides healthcare-related diagnostic and home-care services in Peshawar, including:
- Laboratory tests
- Ultrasound services
- Health checkup packages
- Home sample collection
- Home nursing
- Physiotherapy at home
- Telemedicine and report-reading support
Our services are subject to staff availability, service requirements, location, and applicable healthcare procedures.
2. Using Our Website
The information published on mayohealth.pk is provided for general information about Mayo Health and its services.
We aim to keep website information accurate and up to date, but prices, promotions, service availability, schedules, and service details may change without prior notice.
Website information should not be treated as a substitute for professional medical advice, diagnosis, or treatment.
3. Booking Mayo Health Services
You can contact Mayo Health by phone or WhatsApp to request a service or booking.
When making a booking, you may be asked to provide:
- Your name
- Contact number
- Requested test or service
- Prescription or referral, where applicable
- Location for home services
- Preferred date and time
- Relevant information needed to arrange the service
A booking is considered confirmed only after Mayo Health confirms the service, timing, and other relevant details with you.
Sending a message or booking request does not automatically guarantee an appointment or service slot.
4. Laboratory Tests
Laboratory tests are performed according to the investigation requested and the applicable laboratory procedures.
Some tests may require:
- Fasting
- Specific sample collection conditions
- Particular collection times
- Additional preparation
Mayo Health will provide preparation instructions when applicable.
If you are unsure which test you need, we recommend discussing the appropriate investigation with a qualified healthcare professional.
5. Home Sample Collection
Mayo Health provides home sample collection for eligible tests and bookings in Peshawar.
Home collection is subject to:
- Test eligibility
- Staff availability
- Location
- Sample requirements
- Appointment availability
- Applicable booking conditions
Free home collection applies only to eligible bookings and packages. Eligibility and promotional conditions should be confirmed when booking.
Patients should provide an accurate address and reachable phone number so the collection team can locate the requested location.
6. Sample Collection and Handling
Our collection staff follow applicable hygiene and sample-handling procedures.
Once collected, samples are transported to the Mayo Health laboratory for processing according to the requirements of the relevant investigation.
Certain tests may require collection directly at the laboratory because of specific sample requirements. We will inform you if a requested test cannot be collected at home.
7. Ultrasound Services
Ultrasound services are provided according to the type of examination requested and applicable availability.
Patients should follow the preparation instructions provided for their particular scan.
Preparation may include fasting or drinking water to achieve a full bladder, depending on the examination.
Where appropriate, patients should bring their doctor’s prescription, referral, or previous relevant reports.
8. Health Checkup Packages
Mayo Health offers health screening packages containing selected laboratory investigations.
Package contents, prices, promotions, and availability may change.
Published promotional prices should therefore be confirmed with Mayo Health before booking.
A health screening package is intended for screening and monitoring. It does not replace an individualized medical assessment or diagnosis by a qualified doctor.
If you have specific symptoms or medical concerns, you should consult an appropriate healthcare professional.
9. Home Nursing
Home nursing services are arranged according to the patient’s requirements, prescribed care, staff availability, and location.
Services may include appropriate home-care support such as:
- Prescribed injections
- Post-surgery care
- Catheter care
- Patient monitoring
- Blood pressure monitoring
- Blood sugar monitoring
The exact services available will be confirmed before the visit.
Mayo Health staff do not replace the patient’s treating physician or emergency medical services.
10. Physiotherapy at Home
Home physiotherapy is provided according to the patient’s condition and the planned treatment approach.
The appropriate number and frequency of sessions may vary from patient to patient.
Patients should follow the advice of their treating healthcare professional where applicable.
Home physiotherapy should not be considered a substitute for emergency medical care.
11. Medical Reports and Results
Laboratory and diagnostic reports are prepared based on the investigation performed and the information available at the time of testing.
Test results should be interpreted by a qualified healthcare professional who understands the patient’s medical history, symptoms, examination findings, and other relevant information.
Mayo Health does not encourage patients to make medical decisions solely based on an individual laboratory result without appropriate professional guidance.
12. Prices and Promotions
Prices displayed on the website are provided for general information.
Promotional prices may have specific eligibility requirements, dates, package contents, or other conditions.
Because prices and promotions can change, patients should confirm the current:
- Price
- Package contents
- Preparation requirements
- Home collection eligibility
- Availability
before booking.
13. Payments
Payment arrangements will be communicated when your service is booked.
Where applicable, payment may be required before or after the service depending on the type of booking.
Patients should confirm the applicable payment amount and method with Mayo Health at the time of booking.
14. Appointment Timing
Mayo Health makes reasonable efforts to provide services at the agreed time.
However, delays may occasionally occur because of:
- Patient requirements
- Sample collection conditions
- Traffic
- Staff availability
- Unexpected operational circumstances
- Other circumstances outside our reasonable control
Where a significant delay occurs, Mayo Health will make reasonable efforts to communicate with the patient.
15. Cancellations and Rescheduling
If you need to cancel or reschedule a booking, please contact Mayo Health as early as possible.
For home services, early notice is particularly helpful because staff and travel arrangements may have been scheduled for the requested location.
Specific cancellation or rescheduling conditions may depend on the service booked.
16. Patient Responsibilities
Patients are responsible for providing accurate information when booking a service.
This includes:
- Correct name and contact details
- Accurate home/service location
- Correct test or service requirements
- Relevant prescription or referral information
- Following preparation instructions
- Informing the team of relevant circumstances that may affect service delivery
Patients should not knowingly provide false or misleading information.
17. Website Content and Accuracy
We make reasonable efforts to ensure that information published on our website is accurate and useful.
However, we do not guarantee that every page will always be:
- Complete
- Current
- Error-free
- Available at all times
Services, prices, promotions, staff availability, and other information may change.
We may update, modify, suspend, or remove website content or services when necessary.
18. Intellectual Property
Unless otherwise stated, the content on the Mayo Health website, including:
- Text
- Logos
- Graphics
- Images
- Branding
- Website design
- Other original materials
belongs to Mayo Health or is used with appropriate permission.
You may not reproduce, copy, modify, distribute, or commercially use Mayo Health’s website content without appropriate authorization.
19. Third-Party Links
Our website may contain links to third-party websites or services, such as maps, communication platforms, social media, or other external resources.
These websites are operated independently from Mayo Health.
We are not responsible for the content, availability, privacy practices, or terms of third-party websites.
Your use of a third-party service is subject to that provider’s own terms and policies.
20. Privacy
Your use of the Mayo Health website and services is also subject to our Privacy Policy.
The Privacy Policy explains how Mayo Health may collect, use, store, and protect personal information.
Please review the Privacy Policy before submitting personal information through our website or communication channels.
21. Website Availability
We try to keep the Mayo Health website available and functioning properly.
However, we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Hosting issues
- Security measures
- Internet or network problems
- Circumstances outside our control
22. Prohibited Use
You must not use the Mayo Health website to:
- Attempt unauthorized access to our systems
- Introduce malicious software
- Interfere with website operation
- Submit fraudulent information
- Impersonate another person
- Misuse contact or booking forms
- Scrape or copy website content for unauthorized commercial purposes
- Use the website for unlawful activities
23. Limitation of Medical Information
Information on our website is intended to help visitors understand Mayo Health services and general healthcare topics.
It is not intended to:
- Diagnose a medical condition
- Replace a doctor’s examination
- Recommend treatment for a specific person
- Replace emergency medical care
Always consult an appropriately qualified healthcare professional regarding your individual medical condition.
24. Changes to These Terms
Mayo Health may update these Terms & Conditions when necessary.
Changes may be made because of:
- Changes to our services
- Changes to website functionality
- Changes in operational procedures
- Legal or regulatory requirement
25. Contact Mayo Health
If you have questions about these Terms & Conditions or any Mayo Health service, please contact us.
Mayo Health Diagnostics & Home Care
Address:
2nd Floor, Deans Medicine Center, Phase 4, Opposite HMC, Hayatabad, Peshawar
Phone / WhatsApp:
0339-2030920
Email:
info@mayohealth.pk
Website:
www.mayohealth.pk