Privacy Policy
Last Updated: August 2026
1. About Mayo Health
Mayo Health Diagnostics & Home Care provides diagnostic laboratory testing, ultrasound services, home sample collection, home nursing, physiotherapy, telemedicine, and health checkup services in Peshawar.
Our website provides information about our services and allows visitors to contact us to ask questions, request prices, make bookings, and arrange healthcare services.
2. Information We May Collect
Contact Information
This may include:
- Name
- Phone number
- WhatsApp number
- Email address
- Home or service address
- Area or location in Peshawar
Booking Information
When you request a service, we may collect information necessary to arrange your booking, such as:
- Requested laboratory test
- Ultrasound or diagnostic service
- Health package
- Home sample collection request
- Home nursing or physiotherapy requirements
- Preferred date or time
- Prescription or referral information you voluntarily provide
Healthcare-Related Information
If you voluntarily provide information to help us arrange a healthcare service, this may include information contained in:
- Doctor’s prescriptions
- Referral notes
- Previous reports
- Test requirements
- Relevant patient-care instructions
We only request information that is reasonably necessary for providing or arranging the requested service.
3. Information Collected Through Our Website
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools, security systems, or similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location
- Referring website
- Date and time of visits
- Website interaction information
This information may be used to maintain website security, understand website usage, improve performance, and improve the experience for visitors.
4. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and enquiries
- Confirm laboratory tests and diagnostic services
- Arrange appointments and bookings
- Arrange home sample collection
- Arrange home nursing and physiotherapy visits
- Provide telemedicine or report-reading support where requested
- Confirm prices and service availability
- Provide preparation instructions for tests and scans
- Deliver laboratory reports and other requested information
- Communicate with you about your booking
- Improve our services and website
- Maintain website security
- Prevent misuse, fraud, or unauthorized activity
- Meet applicable legal or regulatory requirements
We do not use your information simply because you provided it. We use it for legitimate operational, service, communication, security, or legal purposes relevant to your interaction with Mayo Health.
5. Laboratory Reports and Medical Information
Laboratory results, prescriptions, diagnostic reports, and other healthcare-related information are treated as confidential.
We may use information provided by you to:
- Process requested investigations
- Prepare and deliver reports
- Communicate results through the contact method you have requested
- Coordinate services with you
- Support your requested healthcare service
You should make sure that the phone number, WhatsApp account, email address, or other contact information you provide is secure and accessible only to people you trust.
6. WhatsApp and Phone Communication
Mayo Health may communicate with patients through phone calls or WhatsApp when they contact us using these channels.
You may voluntarily send information such as:
- Your name
- Test requirements
- Prescription photographs
- Location for home collection
- Booking details
Please remember that third-party communication platforms, including WhatsApp and mobile network providers, have their own privacy policies and security practices. Mayo Health does not control the privacy practices of those external services.
7. Home Sample Collection
When you book home sample collection, we may need to collect information such as:
- Patient name
- Contact number
- Home address or location
- Requested tests
- Preferred collection time
- Relevant preparation information
This information is used to arrange the collection visit and ensure that the appropriate service can be provided.
We do not use your home address for unrelated purposes.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites:
- Remember preferences
- Improve functionality
- Understand website traffic
- Improve website performance
- Support security
- Measure marketing or website activity where applicable
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
9. Analytics and Website Services
We may use website analytics, security, hosting, performance, or similar technologies to understand how visitors use our website and to improve the website.
These services may process technical information such as browser information, device information, IP address, pages visited, and interaction data.
Where third-party services are used, their own privacy policies may also apply.
10. When We Share Information
Mayo Health does not sell or rent your personal information.
We may share information when reasonably necessary to provide a service or operate our business, including with:
- Authorized Mayo Health staff involved in providing your requested service
- Healthcare professionals when you request or authorize report review or related support
- Service providers helping us operate our website or technology systems
- Relevant providers involved in delivering a requested service
- Government authorities or other parties where required by applicable law
We aim to share only the information reasonably necessary for the relevant purpose.
11. Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, messaging service, or electronic storage system can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted over the internet.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
Healthcare and diagnostic records may need to be retained for appropriate operational, professional, or legal periods.
13. Children's Privacy
Our website is not intended to encourage children to independently submit personal information online.
Where healthcare services are requested for a child, the relevant information should be provided by a parent, guardian, or authorized adult.
14. Links to Other Websites
Our website may contain links to third-party websites, platforms, maps, social media services, or other external websites.
Mayo Health is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
15. Your Choices
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is being used
- Request deletion where legally and operationally possible
- Withdraw certain communications or permissions where applicable
Some information may need to be retained where required for legal, healthcare, diagnostic, accounting, security, or other legitimate purposes.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable requirements.
We recommend checking this page periodically for the latest version.
17. Contact Mayo Health
If you have questions about this Privacy Policy or how your information is handled, you can contact us:
Mayo Health Diagnostics & Home Care
Address:
2nd Floor, Deans Medicine Center, Phase 4, Opposite HMC, Hayatabad, Peshawar
Phone / WhatsApp:
0339-2030920
Email:
info@mayohealth.pk
Website:
www.mayohealth.pk